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Reserve Your Seat TodayEATEL eliminated after-hours dispatch confusion with automated monitoring
| Field | Details |
|---|---|
| Industry | Telecommunications Provider |
| Company Type | Competitive Local Exchange Carrier |
| Geography/Coverage | Louisiana (100,000+ customers) |
| Primary Challenge | Slow, inaccurate after-hours alarm response |
| Solution Deployed | T/Mon NOC with NetGuardian 832A RTUs |
| Key Result | Automated alarm detection and correction |
| Products Used | T/Mon Master Station, NetGuardian 832A |
EATEL provides local phone service, long distance, Internet, paging, e-commerce, and web development services to businesses and residents throughout Louisiana. Based in Gonzales, the company serves over 100,000 customers and was ranked the 38th largest telephone company in America.
EATEL's 24-hour answering service created significant operational inefficiencies. The service couldn't determine which type of technician to dispatch or identify alarm locations. Technicians arriving on site had to search for the root cause of problems, wasting valuable time when customers needed service restored quickly.
"The problem with our 24 hour answering service was that it could not tell which type of technician to dispatch and to what location."
Todd Matherne, NCC System Administrator, EATEL
DPS Telecom provided EATEL with a comprehensive network monitoring solution combining central management software with distributed remote monitoring units.
The T/Mon platform gave EATEL's Network Operations Center complete visibility into their network. The NetGuardian 832A units at remote sites monitored equipment status and environmental conditions, reporting instantly to the central system when problems occurred.
EATEL gained the ability to automatically correct alarm conditions without site visits. Problems could be fixed remotely without human intervention, responding faster than any technician could. The system increased uptime, improved customer retention, and reduced operational costs by eliminating unnecessary truck rolls.
Automatic Remote Correction
Problems resolved at remote sites without dispatching technicians
Intelligent Alarm Differentiation
System distinguishes between minor and critical network issues
Instant Alert Escalation
Critical alarms trigger immediate notifications to support staff
Generator Failure Management
Automatic battery backup activation with health monitoring
"Nothing saves windshield time like automatic correction of alarm conditions. Problems can be fixed without visiting the site - without any human intervention at all."
DPS Telecom has partnered with EATEL since 1994, providing comprehensive monitoring solutions as their network has grown.
Faster Response Times
Automatic corrections eliminate site visit delays and reduce mean time to repair
Increased Network Uptime
Problems resolved before customers notice service impact or file complaints
Better Resource Allocation
Technicians dispatched only when physical intervention is actually needed
Enhanced Customer Retention
Minimal service interruptions protect customer satisfaction in competitive markets
T/Mon Master Station
Multiprotocol network alarm management platform with automatic notifications, web-based interface, and comprehensive logging for centralized network oversight.
NetGuardian 832A
Versatile remote telemetry unit for monitoring data transport networks, with control relay outputs for automatic alarm correction and equipment management.
How does automatic alarm correction save money for telecom providers?
Automatic alarm correction eliminates unnecessary truck rolls by resolving issues remotely. When a generator fails, the system can automatically switch to battery backup and monitor battery health. Technicians only get dispatched when physical intervention is truly needed. This reduces fuel costs, overtime expenses, and wear on vehicles while freeing technical staff for more critical work.
What's the difference between basic monitoring and advanced telecom monitoring systems?
Basic systems only report when equipment fails. Advanced systems like the T/Mon and NetGuardian combination can differentiate between alarm severities, take corrective action automatically, and provide detailed context about problems. This means you know not just that something failed, but whether it's minor or critical, what backup systems are active, and what action has already been taken.
Can monitoring systems work with our existing telecom equipment regardless of manufacturer?
Yes. The T/Mon platform and NetGuardian RTUs support wide protocol compatibility, including SNMP, DNP3, Modbus, TL1, and ASCII. This allows integration with equipment from virtually any manufacturer without replacing your existing infrastructure.
How quickly can a monitoring system alert staff to network problems?
Modern monitoring systems provide instant notifications the moment an alarm condition occurs. The T/Mon system can send alerts via email, SMS, pager, or phone call based on your escalation procedures. Staff can be notified within seconds of a problem, compared to delays of minutes or hours with manual monitoring approaches.
What types of problems can be automatically corrected without sending a technician?
Common automatically correctable issues include switching to backup power sources, resetting equipment, adjusting HVAC settings, and activating redundant systems. While not every problem can be fixed remotely, many routine issues can be resolved automatically, reserving technician dispatch for situations requiring hands-on intervention.
Join EATEL and over 1,500 other organizations that trust DPS Telecom for reliable network monitoring. Our engineering team will work with you to design a monitoring solution that fits your specific infrastructure.
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