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Reserve Your Seat TodayAll West eliminated dangerous winter site visits with remote monitoring
| Field | Details |
|---|---|
| Industry | Telecommunications |
| Company Type | Regional telephone & internet provider |
| Geography/Coverage | Multiple western US states |
| Primary Challenge | Harsh winters made site visits dangerous and costly |
| Solution Deployed | T/Mon NOC with NetGuardian RTU fleet |
| Key Result | Eliminated unnecessary windshield time and truck rolls |
| Implementation Timeframe | Multi-day factory training |
| Products Used | T/Mon NOC, NetGuardians, SiteCAMs |
All West Communications is a telecommunications company based in Kamas, Utah. In operation since 1912, the company provides telephone service, high-speed internet, digital cable television, and call centers throughout several western US states. All West also operates web hosting and cellular services.
In Utah, harsh winters made on-site maintenance dangerous and costly for All West's IT department. Some sites at 10,000 feet required snowcats or snowmobiles to access. Every visit involved significant risk and expense.
When All West expanded its network and needed new monitoring equipment, they discovered their existing alarm vendor had discontinued their equipment. They needed a solution that could monitor both existing infrastructure and new equipment across fiber optic lines, microwave radio towers, and switching gear.
"Some of our sites are at 10,000 feet. We have to use a snowcat or snowmobile to get to them in the winter. It can be pretty dangerous."
Darcy Kunz, V.P. of IT Engineering and Operations, All West Communications
All West partnered with DPS Telecom after attending a Live Meeting Room web conference. The virtual demonstration connected them with DPS specialists who could answer questions immediately and show how the equipment would fit their operation.
All West's team flew to DPS headquarters in Fresno for comprehensive hands-on training. The intensive week-long program taught them to maximize their monitoring investment and manage the system independently.
| Phase | Details |
|---|---|
| Discovery | Live Meeting Room web conference with DPS specialists |
| Education | Week-long Factory Training at DPS headquarters in Fresno |
| Deployment | T/Mon NOC and NetGuardian RTU installation across network |
| Optimization | SiteCAMs added for visual verification and remote technician guidance |
All West transformed their network management by replacing call center dependencies with direct email and text notifications to technicians. The T/Mon system eliminated the middleman, delivering alarms immediately to the people who needed them.
| Metric | Result |
|---|---|
| Windshield Time | Eliminated through remote generator controls |
| Notification Speed | Immediate email/text alerts to technicians |
| Call Center Dependency | Significantly reduced |
| Visual Verification | Added through SiteCAM deployment |
"T/Mon has added email and text message notification to our technicians, so we do not need the call center as much as we used to. Before we would have to rely on someone trying to get a hold of us. Now alarms are sent to us immediately."
Darcy Kunz, V.P. of IT Engineering and Operations
Remote generator control capabilities proved particularly valuable during Utah winters. "I was impressed by how we can use T/Mon and NetGuardians to latch our generators. That has been really helpful because we need to exercise those units."
Jimmy Clegg, Wireless Manager, All West Communications
| Benefit | Impact |
|---|---|
| Reduced Risk | Eliminated dangerous winter site visits to high-altitude locations |
| Lower Costs | Cut windshield time and unnecessary truck rolls |
| Faster Response | Immediate notifications replace call center delays |
| Visual Verification | SiteCAMs enable remote troubleshooting and technician guidance |
T/Mon NOC
Multiprotocol alarm management platform with email/text notifications
NetGuardian RTUs
Remote telemetry units for monitoring critical network equipment
Remote monitoring systems like T/Mon and NetGuardians provide 24/7 visibility into site conditions without requiring physical presence. Email and text notifications alert technicians to issues before they become critical. Control relays enable remote actions like generator testing, eliminating the need for routine site visits during dangerous weather.
Visual verification through SiteCAMs helps technicians troubleshoot remotely by watching what's happening on-site. You can guide field personnel through procedures without being physically present. Cameras also provide security monitoring for intrusion or fire alarms, letting you verify what triggered the alert before dispatching a crew.
DPS equipment integrates with infrastructure regardless of age or manufacturer. During network expansions or equipment replacements, you can mix new and existing gear within a single monitoring platform. This lets you upgrade gradually rather than replacing everything at once.
Modern alarm management platforms deliver notifications directly to technicians via email and text message. This eliminates the middleman, ensuring the right person gets alerted immediately. You can configure escalation procedures so critical alarms reach supervisors if not acknowledged within a set timeframe.
DPS offers week-long Factory Training sessions at their Fresno headquarters. These intensive programs teach system configuration, alarm management, and troubleshooting. The hands-on approach ensures your team can independently manage and optimize the system without relying on vendor support for routine operations.
Stop making dangerous and costly site visits when remote monitoring can give you the visibility you need. We'll work with you to design a solution that fits your network.
Or call us: 1-800-622-3314
